BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Association of Women's Business Centers - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Association of Women's Business Centers
X-ORIGINAL-URL:https://awbc.org
X-WR-CALDESC:Events for Association of Women's Business Centers
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250227T130000
DTEND;TZID=America/New_York:20250227T140000
DTSTAMP:20260425T042901
CREATED:20250115T185144Z
LAST-MODIFIED:20250228T181040Z
UID:10000211-1740661200-1740664800@awbc.org
SUMMARY:Encore Session: Mastering the Customer Journey from Onboarding to Impact
DESCRIPTION:Join AWBC and GrowthWheel International Inc. for an encore session: Mastering the Customer Journey from Onboarding to Impact. \nAs small business advisors\, we want to give all of our clients a professional service experience. A challenge is that every meeting is different and every client must be serviced differently. \nHowever\, the real problem is how we can create a client journey that is both flexible and standardized at the same time. The truth is that trust is created both through consistency and customization. That’s why we need to be able to take clients through an individual client journey rather than a generic client journey. \nIn this workshop\, you will discuss with other advisors how to create high-quality customer journeys. \nThe takeaway from this workshop: \n\nHow to onboard clients for future success\nHow to assess and triage clients\nHow to define the scope of work\nHow to track and report results to all stakeholders\n\nIf you didn’t get a chance to connect with GrowthWheel at the Leadership Conference\, here is your chance to learn best practices on mastering the customer journey! \nClick Here to Register
URL:https://awbc.org/event/encore-session-mastering-the-customer-journey-from-onboarding-to-impact/
LOCATION:Online\, DC\, United States
CATEGORIES:Virtual Events
ATTACH;FMTTYPE=image/png:https://awbc.org/wp-content/uploads/2025/01/Ascend-NBS-Webinar-Graphics-2.png
ORGANIZER;CN="Association of Womens Business Centers":MAILTO:info@awbc.org
END:VEVENT
END:VCALENDAR