PROCESS

Candidates for the designation will apply to AWBC and be assigned peer(s) with similar or same organizational function, by AWBC, upon acceptance to the cohort. Peers will remain matched through the entire journey toward designation attainment. Peers are mutually accountable, will help each other and share materials with one another at each milestone meet-up which is facilitated by a staff member at AWBC.

The designation standards and final review of candidates will be supported by a WBC Excellence Task Force comprised of WBC leaders from the AWBC Board and members of the AWBC at large.

Milestone 1: Orientation to the WBC Excellence Designation, 10 pts

• Meet your peer(s)/ partner(s)
• Review the process to designation attainment
• Affirm your commitment to the journey together
• Assignment: Be your partner’s customer

Milestone 2: The Customer Experience, 20 pts

• Partner experience sharing
• What gaps did you identify in each other’s customer journey?
• What resources can you share with each other related to your policies, practices or procedures?
• What strengths can you identify in each other’s service models?
• Next Assignment: Program impact and evaluation measurement

Milestone 3: Impact and Evaluation, 20 pts

• Define how your organization measures success in the areas of client impact.
• What is the organization’s method to evaluate program effectiveness?
• Share examples of programs that have been created, modified or sun-setted as a result of the evaluation process.
• Share evaluation, program or curriculum materials that may be of interest to the work of your peers.
• Share a success story for at least one program or training curriculum.
• Next Assignment: Strategic Plan, Goals and Tracking

Milestone 4: Strategic Plans and Progress Tracking, 20 pts

• Identify between 3 and 5 strategic goals for this year, either set for you or set by you.
• Share what progress you’ve made toward these goals or how you will measure success.
• Discuss how you can or do share your successes with your internal and external stakeholders.
• If you had access to more resources, what would you hope to accomplish 5 years from now?
• Next Assignment: Advocacy Plan for your WBC

Milestone 5: Advocating for your WBC, 10 pts

• Have you built an impact one-pager for your WBC and is there one for your entire State?
• Are you aware of your State legislators in the House and Senate and are you able to identify a champion?
• Share examples of how you have advocated for your WBC
• Share evaluation, program or curriculum materials that may be of interest to the work of your peers.
• Share a success story for at least one program or training curriculum.
• Next Assignment: WBC of Excellence Proclamation

Milestone 6: Excellence and Improvement Plan, 10 pts.

• Draft a proclamation with evidence that points to the WBC’s excellence in quality and service
• Include your commitment to improving in some area within 2 years
• WBC Excellence Task Force Signs Off
• Advisory Board Signs Off
• Executive Director Signs Off
• Next Assignment: Celebration and Promotion the WBC Excellence Designation

Milestone 7: Closing Ceremony, 10 pts

• Bring a funder, advisory board member and a member of the leadership team
• Share what benefit pursuing the WBC of Excellence designation has brought and will bring to your organization
• Share something you have seen positive in your peer(s)
• Opportunity for funders/advisory board and leadership team to share comments.